
FAQ
Questions, answered.
Getting started
What is HolidayHQ?
An app for your trip: the itinerary, reservations, documents, map and memories in one place, shared with the people you travel with.
When can I download the app?
HolidayHQ is coming soon to the App Store and Google Play. Want to try it first? Join the waitlist and we’ll email you when the beta opens.
Does HolidayHQ cost anything?
HolidayHQ is free to use. There are no ads.
Do I need an account?
Yes. One account works on the website and in the app.
What is the difference between the waitlist and an account?
The waitlist is for the beta: we email you once when it opens. An account is how you sign in, on the website and in the app, and what an invitation to a trip needs. An account does not put you on the waitlist, so join it as well if you want to hear when the app is ready.
Planning
What can I add to my itinerary?
Flights, stays, transport, restaurants, theme parks, museums, tours and more, each on its day and time. Notes and checklists go to Ideas.
Can HolidayHQ read my reservation confirmation?
Yes. Add the PDF and HolidayHQ reads the details. You check them before they are saved.
Which time zone are the times in?
The local time of your destination, so a 9:30 visit stays 9:30 wherever you look at it.
Can I open my tickets without signal?
Yes. Choose Keep on this phone for a document. It is stored encrypted on your phone and opens with your phone’s own lock.
Travelling together
How do I invite someone?
The owner of the trip invites people by email from People. The invitation opens with the email address it was sent to.
What is the difference between Traveller and Viewer?
A Traveller sees the plan, reservations and documents and adds photos. A Viewer follows the plan and the photos.
Can I keep a document to myself on a shared trip?
Yes. Set the document to Only me and nobody else on the trip sees it.
Privacy & security
Why does HolidayHQ ask for two-step verification?
Documents and reservations deserve extra care, so they open only after a code from your authenticator app.
Do you show ads or track me?
No. There is no advertising and no tracking analytics.
How is my data protected?
Your data is stored encrypted and travels over secure connections. The privacy policy has the details.
Can I delete my account?
Yes, yourself: in the app under Account, or on the web in your account.
Help
I lost my authenticator. What now?
Email support@holidayhq.nl from your account’s address. For your safety, a reset of two-step verification takes 24 hours.
How do I contact you?
Email support@holidayhq.nl. Questions, problems and ideas are all welcome.
Still a question? Contact support