How to delete it
- In the app: Account, then Delete account. Confirm it is you and your account is deleted at once.
- On this website: sign in, open your account and choose Delete account.
- By email: no app or can’t sign in? Email support@holidayhq.nl from your account’s email address. We may ask you to confirm it is you, then delete your account within 30 days and let you know.
What is deleted
- Your account, sign-in, profile, name and profile photo.
- Your memories, your Only me documents and your Visas & ESTAs.
- Trips you own go to a traveller you choose. Without one, the trip is deleted with everything in it.
- Files are removed from storage within a day.
What is kept
- Shared documents, reservations and plans you added to someone else’s trip stay with that trip, without your name.
- Support emails are kept for up to 2 years after our last contact.
- Deleted data can remain in our database provider’s encrypted backups until those are replaced in the regular cycle.
The beta waitlist is separate: every waitlist email has a link to leave it. More in the privacy policy.